BOOKINGS/PAYMENT

If you want to book with us, we would require a completed and signed booking form and a signed copy of our terms and conditions along with a non-refundable booking deposit of 20% of the total amount payable (including taxes) to secure the villa. We strongly advise that you take out adequate travel insurance should you need to cancel your booking with us for any reason. We will happily supply information to the insurance company of any monies you have paid should you need to make a claim. We will hold the dates for up to 3 days, however, if no funds are received within this time, we reserve the right to take another booking. The remaining balance is due 10 weeks before arrival at the villa. Bookings made within 10 weeks of arrival date must be paid in full.

OCCUPANCY

Maximum occupancy for Goofy's Golf Getaway is 14 persons.

We cannot allow more people than this to stay (including young children in cribs/cots) as we are only licenced for this amount of people.

You are booking the whole villa - there are no discounts for under occupancy as we cannot rent part of the property to you. 

DAMAGE WAIVER

Whilst most people treat vacation homes as they would like their own home to be treated, this is not always the case and of course accidents do happen. To protect ourselves and to ensure the villa is always to the highest standard for the next guests, an Accidental Damage Waiver Insurance Policy is required with each booking. This is a one off payment and is included within your final quote. This covers you for up to $650 of accidental damage cover so also takes away any worry if those little accidents do happen. (please note this is not a security deposit and no money is paid back to you at the end of your stay)

CANCELLATION

By Client - Any cancellation by the client must be notified in writing or via email. The following charges will apply:

  • More than 10 weeks - Deposit only forfeited
  • 70 - 56 days - 50% of rental charge forfeited
  • 55 days or less - 100% of rental charge forfeited

By Owner - We reserve the right to cancel the booking if the balance payable is not received 10 weeks prior to start of rental period (or alternative agreed payment deadline with us). If through circumstances beyond our control it is necessary to cancel the rental agreement, we will refund any monies paid by the client, without interest or further compensation. 

ARRIVAL DEPARTURE TIMES

In order for the villa to be cleaned and prepared for guests arriving, you can check in from 4.00 pm and departure needs to be before 10.00 am. We will, wherever possible, try to accommodate later check outs as we know flights can be early/late evening

LIABILITY

No liability is accepted by us or our Management Company whatsoever for:

(a) death, personal injury, accidents, loss or damage to Guests or other persons or personal effects however caused as a result of the use of the vacation home or pool. (b) No responsibility will be accepted for the loss of or damage to any vehicle or its contents, whilst parked or manoeuvring on the owner’s property.

(c) No responsibility can be accepted for the loss or damage to any guest’s baggage and/or personal belongings whilst using the owner’s property.

(d) This waiver extends to people visiting the vacation home as guest of the client(s).

The use of the Property, its amenities including the pool, are at the sole risk of the Guests and appropriate insurance cover for such risks should be effected by the Guests.

The Owners and the Management Company cannot accept liability for the failure of equipment installed at the Property (including but not limited to where the pool heater fails or cannot reach optimum temperature due to adverse cold weather conditions or any failure of the air conditioning system) howsoever such failures occur but will take prompt and reasonable action to rectify any such failures upon notification by the Guest.

Force Majeure:

Neither us or our agents will be liable for loss or delay and no compensation or any other payment will be made, if any cancellation or change to the terms of your booking becomes necessary occasioned by strikes, riots, political unrest, civil commotion, hostilities, war, terrorist activities, natural and nuclear disasters, industrial disputes, fire, flood, hurricane, tornado, adverse weather conditions, building or construction within the community or surrounding area, technical problems with transport, aircraft grounding, closure or congestions of airports or ports, alterations or cancellations of schedules by carriers ,loss of mains electricity, gas or water supplies, or any other event beyond the owner's or agent's reasonable control.


IT IS STRONGLY RECOMMENDED THAT CLIENTS TAKE OUT ADEQUATE HOLIDAY INSURANCE TO COVER CANCELLATION FEES AND ANY OTHER LOSSES, WHICH MAY OCCUR.

PETS

Unfortunately pets are not allowed in the villa. Being pet owners ourselves we know this is not ideal however as other guests may have sensitivities and allergies to pets we have to enforce a strict no pet policy as this is also part of the condition of our Property Management company.

SMOKING POLICY

There is strictly no smoking anywhere inside the property. Smoking is only permitted in the outside pool area (subject to the door to the property being closed) but not in the pool enclosure.

The Property is licensed by the Florida State Hotel licensing authority as a non-smoking building and compliance is mandatory. This includes within the pool enclosure.

LOSS, DAMAGE AND CONDITION OF THE VILLA

Guests must agree to take reasonable and prudent measures to protect the property and its contents for the duration of their stay and agree to inform Contempo Florida Holidays (our Property Management Company) within 24 hours of any incidents of damage which may occur.

Damage Waiver
For the once only payment (£45), Contempo Florida Holidays will waive liability up to $650.00 for minor inadvertent damages or breakages to this home. This will typically include, but is not limited to:

  1. Breakages to crockery, glasses and lamps
  2. Removable stains on carpets due to spilt beverages or food
  3. Broken windows / pool screens

Exclusions: Intentional acts, misuse of pool equipment, gross negligence and or willful and wanton conduct. Tampering and removal/damage of pool equipment or patio door safety alarms.

Security Deposit
The villa will be inspected upon guest departure and should non reported damage or breakages be found within the villa, repair or replacement costs will be deducted from the security deposit prior to refund…Reports and photos relating to damages will made be available upon request.

Security Deposit Refund: Security deposit will be returned within 7 business days of your departure from the USA and will reflect daily exchange rate fluctuations.

FULL TERMS AND CONDITIONS

TERMS & CONDITIONS OF CONTRACT

Headings to clauses are inserted for convenience only and shall not affect the construction or interpretation of these Booking Terms and Conditions.

All information contained within the website, property marketing material or related correspondence was believed to be correct at the date of issue. However, it is possible that facilities or services may have been changed or are not available. The Guest agrees that Owner accepts no responsibility for any such changes or unavailability.

1. The Contract

Martin Buckley and Julie Buckley (herein after referred to as “us”, “we”, “our”, “Owner” or the “Owners”) offer short term rental on their home known as ‘Goofys Golf Getaway’ (the “Property”) to the person named as the Group Leader on the booking form (herein after referred to as “you”, “your”, Guest” or as the “Guests”). Information about the Property can be found at www.goofysgolfgetaway.com (our “website”) or via www.facebook.com/goofysgolfgetaway (our “Facebook page”).

The acceptance of a booking creates a contract between the Guest and the Owner of the property subject to these Terms and Conditions.This contract is made on the terms of these booking conditions which are governed by UK English Law and both parties shall submit to the jurisdiction of UK English Courts at all times.

2. Bookings, Payment and Deposit

Subject always to availability, once the fully completed Booking form signed by the Group Leader, along with a signed copy of these Terms and Conditions and a cleared non-refundable 20% deposit have been received, the booking is then secure.

As Group Leader signing the Terms and Conditions it is deemed you have read and accepted these on behalf of you and all other Guests , you warrant that you have legal authority to make the booking on behalf of all Guests set out on the booking form and you will all abide by these Terms and Conditions.

The “Group Leader” must be over 25 years of age at the time of booking

Without being in receipt of the Deposit and signed forms, your booking can only be treated as a ‘provisional booking’, and is not secured. Should somebody else’s Booking Form and Deposit be received for the same dates as your provisional booking, any provisional booking you may have made will be lost.

A receipt and booking confirmation will then be issued and the outstanding balance is then payable 10 weeks before your arrival date. For bookings made less than 10 weeks before the arrival date requested, the total amount of the booking fee is payable, including the deposit.

If the balance is not paid on time, we reserve the right to treat your booking as cancelled by you and apply the cancellation charges as detailed in section 5. Cancellation of your holiday.

3. Rental Rates and Other Charges

(a) The Group Leader will be responsible for payment of the total rental price and other charges relating to the Property as set out on the Booking Form.

(b) The Owners reserve the right to amend the rental rates in the following circumstances :

(c) Prior to a booking being confirmed

(d) Where a clear error has been made on the Booking Form or in the offer of a booking

(e) Where sales, tourist or other tax rates have changed from the date of booking

(f) For bookings in Sterling (GBP) if the GBP/US Dollar (USD) exchange rate at time of the final payment has changed by more than 10% compared to the rate applicable at the date of booking.

(g) The Owner will endeavour to provide you with as much notice as possible should any of the above circumstances arise.

4. Booking Changes

If, after the confirmation invoice has been issued, you wish to change your booking, we will do our utmost to accommodate you, however, we are under no obligation to make any change other than allowing you or any other member of your party who is prevented from travelling, to transfer their booking to someone else, provided we have approved the name change. It is accepted by the Group Leader that agreement to any change will be at the sole discretion of the Owner.

(a) If you need to change your booking requirement e.g. arrival or departure dates, the Group Leader must email the request at the earliest possible date.

(b) If you wish to add Guests to your booking this will be considered on the basis that such additional Guests accept and will adhere to these Booking Terms and Conditions.

(c) The Owners reserve the right to charge cancellation fees if the number of nights booked is reduced or dates are changed.

(d) We also require that you inform us if people are deleted from your group

(e) In the event that a change can be accommodated, a revised Booking Form is required to be completed by the Group Leader. No changes to the booking will be deemed to have been accepted by the Owner until such a properly completed revised Booking Form is received.

(f) Alterations cannot be made to the name of the “Group Leader” and any application for this will be treated as a cancellation in writing and subject to the cancellation terms set out in section 5. Cancellation of your holiday.

(g) An administration charge of £25 will be levied for any booking changes.

5. Cancellation of Your Holiday

Once the non-refundable Booking Deposit has been paid and the owner has confirmed the booking, guests are normally liable for all the charges of the holiday as a binding contract has been deemed to have been made between the guest and the owner. We will only accept a cancellation via email from the “Group Leader”, which can be done at anytime. We understand circumstances can change, but equally we have costs to cover and would need to spend time and money trying to find a replacement reservation, so we will apply the following charges:

By Client

More than 10 weeks - Deposit only forfeited

  • 70 - 56 days - 50% of rental charge forfeited
  • 55 days or less - 100% of rental charge forfeited
  • It is the responsibility of the Guests to ensure that the written notice of cancellation timeously reaches the Owners. The effective date of cancellation is the date your written cancellation reaches Owner.

    The Owners will acknowledge receipt of such notice of cancellation within 48 hours of such receipt.

    By Owner - We reserve the right to cancel the booking if the balance payable is not received 10 weeks prior to start of rental period (or alternative agreed payment deadline with us). If through circumstances beyond our control it is necessary to cancel the rental agreement, we will refund any monies paid by the client, without interest or further compensation. We accept no liability to pay compensation if we are forced to cancel or in any way change your holiday due to (but not limited to) war, threat of war, riot, civil strife, industrial dispute, or other circumstances amounting to Force Majeure.

    The Owner at their sole discretion may at any time alter, amend or cancel any of the arrangements, schedules or accommodation. If in the event the accommodation cannot be provided for any reason the Owner undertakes to endeavour to provide alternative accommodation or, failing this, provide a refund of the rental paid in whole or part as appropriate. Should any of these circumstances arise, notice will be given to the Guest. Such notice will be deemed to have been served by the sending of a letter or e-mail to the Guest at the appropriate physical or e-mail address set out on the Booking Form. The Guest accepts that no compensation or consequential loss of any kind is payable by the Owner to the Group Leader or any other of the Guests.

    6. Occupancy

    The maximum capacity the property is licensed for is fourteen (14) persons.

    Guests under twenty-five (25) years of age must be accompanied by parents or a responsible adult over the age of twenty-five (25) years of age

    The Owner reserves the right to refuse occupation at their sole discretion without entering into further correspondence on the subject.

    Every person staying overnight in the Property must, without exception, be listed on the Booking Form submitted at the time of Booking. This is a requirement of Florida State Law.

    Any changes to the names on the booking form are subject to section 4. We reserve the right to evict from the property any unnamed person(s) without notice, refund or compensation.

    Permission must be obtained in writing from the Owners or their agents appointed to manage the property on behalf of the Owners (the “Management Company”) if persons not listed on the booking form are to visit the property and use the facilities. At no time can these guests stay overnight at the Property.

    The Property cannot be shared or sub-let without the express consent of the Owners and only the persons shown on the booking form are permitted to stay in the Property.

    7. Access Arrangements

    Details of access arrangements will be forwarded to the guests two weeks prior to their arrival date

    8. Arrival and Departure Times

    Guests should arrive no earlier than 4 pm, (16.00), and must vacate the property by 10 am, (10.00), at the latest. Please adhere to this as this allows time for the property to be fully cleaned and prepared for the next visitors.

    Should Guests require an early check-in or a late check-out then this requires to be previously agreed in writing by the Owner. Whilst the Owner will seek to accommodate any such Guest requirements there may be additional costs payable by the Guest resulting from early check-in/late check-out

    9. Providence Community Rules (Code of Conduct)

    The Property is located in a residential community and Guests are required to do nothing that interferes with the enjoyment of other holiday makers or residents of the community.

    (a) Guests are required not to do anything that is likely to inconvenience neighbours.

    (b) There are strict local rules concerning noise especially between the hours of 10:30pm and 7:30am.

    (c) Parties or other events or gatherings are not permitted in the Property.

    (d) No vehicles may be parked on the road between the hours of 1.00 am and 6.00 am. They cannot be parked on grass areas, the sidewalk (pavement) or any empty lots. Our home has a double drive so can accommodate two vehicles. If your party will have more than two vehicles they can be parked in the golf club car park which is about 1.1 miles from the home. Guests will need to visit the Golf Club Shop to get a voucher to display in the vehicle and there is a cost of $10 per vehicle per night. There are signs around the community advising of these rules and anyone in breach of these risks their vehicle being towed away. The release fee is around $125 and is the sole responsibility of the vehicle owner or hirer. No boats or trailers are to be parked at our home.

    (e) Florida State law prohibits nudity in public or on or near private premises if this can be seen by the public or from other private premises.

    (f) The maximum number of guests per home that can visit the communal swimming pools is 6. We can “gift” two homeowner passes to make this 8, but if you are a large party please bear this in mind.

    If in the sole opinion of the Owner or Management Company any Guest has breached or otherwise failed to adhere to the requirements of any part of this Clause this will result in the immediate termination of the Booking and a forfeit of the rental paid.

    In the event that any Guest behaves in a way that is likely to cause distress, danger or annoyance to any other holidaymakers, residents of the community, or any other third party, damage to ours or any other property, the Owners or their Management Company reserve the right at their sole discretion to terminate the booking and require all Guests to vacate the property immediately and without further notice.

    Should any of the circumstances noted above arise then no refund, compensation or consequential loss will be paid to the Guests.

    10. Construction Work

    The villa is situated in a large community, which consists of both residential and vacation homes. As the community continues to expand there may be construction work on new and existing homes and/or the communal facilities. Neither us or our Management Company can be held responsible for any ongoing construction or alterations to existing villas or any noise on or around the community from such work. Equally there is much development around the Orlando area in both new homes and business being constructed as well as alterations to roads/infrastructure. We will not accept any responsibility for any delays or inconvenience from such works as these are completely outside of our control.

    11. Guest Responsibilities

    (a) All persons forming the party of the Guest whether or not they are stated on the booking form are responsible for the care of the Property and are expected to take reasonable care of it, turning off all unused items, and ensuring the pool screen doors, patio doors and all other external doors are kept closed at all times and the Property doors and windows are locked with the security alarm properly activated.

    (b) Failure to comply could result in the named persons (jointly and/or severally) being held responsible for the cost of losses and damage incurred in the event of a burglary whilst the property is unoccupied.

    (c) At the end of the rental period all utensils, carpets, furnishings, walls, fixtures and fittings must be left in a clean and tidy condition.

    (d) Glass or crockery is not permitted within the pool area. Plastic glasses and crockery are provided for use in the pool area.

    (e) Tampering with the property pool alarm is strictly forbidden. This alarm is there for the protection of all who use the Property and that anyone tampering with or disconnecting pool alarms commits a misdemeanour under Florida State law of the second degree, punishable by a $5000 fine or one (1) year in jail.

    (f) Children must be supervised by responsible adults at all times when using the pool.

    (g) A free high speed Internet connection is provided for Guests use. The Owner cannot guarantee that the service is available for use and cannot be held responsible for any failures or non-availability of internet access or communication lines, speed constraints or hardware or software failures. The Guests agree not to download or save any pornographic, offensive, obscene or illegal material. The Guest agrees not to access the broadband, cable and other communications equipment and in the event of any problem the Guest should immediately report the problem to the Management Company.

    (h) A safe is provided for the use of Guests. The Guest understands that no responsibility is accepted by the Owner over any loss or damage to Guest property, monies, documents, valuables or any other items howsoever caused or for any delay or consequential loss that results. The safe is operated by a lock combination. In the event of the management company needing to be called out to regain entry to the safe a call-out fee will apply.

    (i) The air conditioning system in this home is designed to work within the temperature range of 72 to 78 degrees Fahrenheit.If the setting is changed by a Guest to below this lower temperature the system could freeze up and stop working. Damage is likely to result from this and the Guest will be held responsible for all related call-out and repair charges. If the Property doors are left open while the air conditioning is on this can also damage the system and the Guests will be liable for any such damage and resulting repair costs. If in any doubt about the operation of the air conditioning system, the Guest should contact the management company.

    (j)For security reasons the Property is equipped with night vision security cameras at the front door, above the garage and at both sides of the villa monitoring pool heating controls and equipment. Guests accessing or tampering with this pool heating equipment will be liable for any additional pool heating and other costs incurred which may include call-out and repair charges. If in any doubt about the operation of the pool heating equipment the Guest should contact the management company.

    (k) Guests are not to use the hose or water supply fitted to the external wall of the home except for cleaning purposes and in any event, this hose must not be left unattended with water running. Failure to adhere to this instruction the guest will be liable for any additional costs incurred which may include call-out, repair and water company charges. If in any doubt about the operation of the hose the Guest should contact the management company.

    12. Care of the Rental Property

    Whilst hiring Goofy’s Golf Getaway all guests are expected to take all reasonable care of the property. At the end of the agreed hire period, the property and its equipment must be left in the state that you found it on arrival. Please check the Property on arrival and report any damage, carpet marks or other issues of concern to the Management Company within 24hrs of arrival.

    Your rental payment includes an Accidental Damage Waiver insurance policy covering you for up to $650 of accidental damage. Any damage and breakages must be reported to the Property Management Company without delay, in order that arrangements can be put in place to repair/replace the damage/breakage.

    13. Owners and Management Company Access

    The Owners, their Management Company and contractors shall be allowed access at any reasonable time during your stay. Wherever practicable you will be provided with reasonable advance notice.

    14. Personal Property and Personal Injury(Limitation of Liability)

    No liability is accepted by us or our Management Company whatsoever for:

    (a) death, personal injury, accidents, loss or damage to Guests or other persons or personal effects however caused as a result of the use of the vacation home or pool. (b) No responsibility will be accepted for the loss of or damage to any vehicle or its contents, whilst parked or manoeuvring on the owner’s property.

    (c) No responsibility can be accepted for the loss or damage to any guest’s baggage and/or personal belongings whilst using the owner’s property.

    (d) This waiver extends to people visiting the vacation home as guest of the client(s).

    The use of the Property, its amenities including the pool, are at the sole risk of the Guests and appropriate insurance cover for such risks should be effected by the Guests.

    The Owners and the Management Company cannot accept liability for the failure of equipment installed at the Property (including but not limited to where the pool heater fails or cannot reach optimum temperature due to adverse cold weather conditions or any failure of the air conditioning system) howsoever such failures occur but will take prompt and reasonable action to rectify any such failures upon notification by the Guest.

    Force Majeure:

    Neither us or our agents will be liable for loss or delay and no compensation or any other payment will be made, if any cancellation or change to the terms of your booking becomes necessary occasioned by strikes, riots, political unrest, civil commotion, hostilities, war, terrorist activities, natural and nuclear disasters, industrial disputes, fire, flood, hurricane, tornado, adverse weather conditions, building or construction within the community or surrounding area, technical problems with transport, aircraft grounding, closure or congestions of airports or ports, alterations or cancellations of schedules by carriers ,loss of mains electricity, gas or water supplies, or any other event beyond the owner's or agent's reasonable control.

    15. Pool

    You are responsible for any persons using the pool during your booked period, and it is used at your own risk. Children are required to be supervised at all times when using the pool or on the pool deck area. We and our agents will accept no responsibility for any loss or personal injury incurred from using the pool or its surrounding areas. Under Florida State Law either a pool alarm or safety fence must be in place. We have both at the home. See section 11 point (e) regarding tampering with the pool alarm.

    Pool Heating:

    There is an additional charge for this and heating is recommended for the period October to May. If pool heating is requested after arrival a call out charge of $30 will be made to the Guest to turn the pool heating on and off.

    The pool heater operates on a timer and is set to come on at 8.00 in the morning and go off at 8.00 in the evening. There will be some cooling overnight when the air temperature drops, however we use a liquid pool blanket to retain some heat. In the coldest winter months heating the pool can be a problem with the air temperature dropping down overnight. Florida has a temperate climate but it does sometimes get cold fronts that can bring overnight low temperatures in the 30's and 40's - these can last for several days. Unfortunately, under these circumstances, there is no way the pool heater will be able to keep the water at around 84 degrees, especially where the pool heat is provided via an electric pump if the outside air temperature drops below 55 degrees Fahrenheit. Electric pumps do not operate effectively below this temperature and in these instances failure to heat the pool to the desired temperature is outside of our control and this does not constitute a mechanical failure, but an act of nature and we are unable to offer refunds for problems that are due to cold weather.

    16. Pests and Pest Control

    Due to the tropical climate of Florida, pests are common place and we cannot be held responsible for an outbreak of them. Our villa and property grounds are treated on a regular basis by a pest control company. If however, an outbreak of ants or insects, rodents, amphibians or anything of the like kind happens during your stay you must contact the management company immediately to rectify the problem. No responsibility will be taken by the owners or their agents for actions not reported within 24 hours.

    17. Pets

    Pets are not allowed in the villa or pool area. As other guests may have sensitivities and allergies to pets we have to enforce a strict no pet policy as this is also part of the condition of our Property Management company.

    Non-compliance with these terms means you could be asked to leave without refund.

    18. Smoking Policy

    There is strictly no smoking anywhere inside the property. Smoking is only permitted in the outside pool area (subject to the door to the property being closed) but not in the pool enclosure.

    The Property is licensed by the Florida State Hotel licensing authority as a non-smoking building and compliance is mandatory. This includes within the pool enclosure.

    19. Trash/Garbage Bins

    The segregated Trash/Garbage Bins must be put out on the prescribed day of collection and in accordance with directions set by the Florida Waste Management Company. These directions are clearly stated in notices set out in the villa and if in any doubt, Guests should seek information from the Management Company.

    No waste may be left beside the bin and no waste may be left in such a way that exceeds the bins capacity to have the lid unable to be correctly left in its lid closed position. Excess waste can be removed by notification to the Management Company but may incur an excess waste removal fee payable by the guests.

    20. Insurance

    IT IS STRONGLY RECOMMENDED THAT CLIENTS TAKE OUT ADEQUATE COMPREHENSIVE HOLIDAY INSURANCE TO COVER PERSONAL ACCIDENT, DEATH AND INJURY, DELAYS, CANCELLATION, LOSS OR THEFT OF PERSONAL BELONGINGS/LUGGAGE AND MEDICAL SERVICES WHILST AT THE PROPERTY. THE GUESTS AGREE TO FULLY INDEMNIFY THE OWNERS AND THEIR PROPERTY MANAGEMENT COMPANY IN RESPECT OF ALL CLAIMS FOR THESE AND ANY OTHER RISKS THAT MAY ARISE HOWSOEVER CAUSED. IT IS WORTH INVESTIGATING SUPPLIER FAILURE HOLIDAY INSURANCE (there is an article on our website under Useful Travel Information about this)

    PROOF OF BOOKING/DEPOSIT/FINAL PAYMENT CAN BE PROVIDED ON REQUEST.

    21. Booking Terms and Conditions – Amendments and Enforcement

    The Owners reserve the right to vary the Booking Terms and Conditions from time to time at their sole discretion. Guests will be advised of any such changes to the Booking Terms and Conditions.

    At the sole discretion of the Owner and without further notice having to be given to the Guest, the Owner reserves the right to fully enforce these Booking Terms and Conditions and may utilise local law enforcement agencies where and when required to address any and all breaches of the Booking Terms and Conditions.

    22. Complaints

    (a) In the event that you should have a problem with the Property or its facilities, please immediately bring this to the attention of our local Management Company so that they can investigate and attempt to resolve the issue. If you do not immediately bring a complaint to the attention of our Management Company you will not have allowed them the opportunity to satisfactorily resolve your complaint.

    (b) Any complaints should also be copied to the Owner via enquiries@goofysgolfgetaway.com.

    (c) Guests accept that responses to calls made to the Management Company out of normal working hours may take longer than to those made during normal business hours. Unless it is an emergency situation Guests should allow the Management Company at least one full business day to investigate and respond.

    (d) Major equipment i.e. air conditioning, pool equipment, boiler, etc. will often require specialised maintenance personnel and the Guest accepts that reasonable time must be allowed for any required repairs or maintenance.

    (e) Failure to immediately bring any problems to the attention of the Management Company and Owner will result in no liability being accepted by the Owner or Management company in respect of subsequent claims received.

    (f) If you are still dissatisfied with the outcome, a complaint must be sent in writing to the Owners within 14 days of your return home.

    (g) The Guest accepts that the Owner cannot accept responsibility for the actions or omissions of the Management Company staff.

    23. Legality of Clauses and Governing Law

    (a) If a provision of this Agreement is illegal, invalid or unenforceable this shall not affect the legality, validity or enforceability of any other provision of this Agreement. No failure to exercise, or delay in exercising, any right or remedy in connection with this Agreement shall operate as a waiver of that right or remedy. No single or partial exercise of any right or remedy under this Agreement shall preclude any other or further exercise of that right or remedy or the exercise of any other right or remedy.

    (b) This Agreement constitutes the entire and only agreement and understanding between the parties with respect to its subject matter and replaces, supersedes and extinguishes all prior drafts, agreements, arrangements, warranties, undertakings and statements (in whatsoever form) regarding such subject matter.

    (c) This Agreement shall be governed by and construed in accordance with the law of England and the parties agree that the courts of England shall have exclusive jurisdiction in relation to any matters arising out of or in connection with this Agreement

    Signature required from Group Leader to acknowledge receipt and acceptance of the Terms and Conditions

    ………………………………………………………………………………………………. Date ……………………………

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